Gaming should be a source of entertainment, not stress. k09 is committed to giving you all the tools and support you need to play safely and responsibly.
At k09, the mental wellbeing and financial safety of every member is our top priority
You decide how much you deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately — keeping your budget under control.
Set a daily or weekly play time limit. When your time is up, k09 will automatically notify you and help you take a break if needed.
When you feel like you need a break, you can easily pause your account for anywhere between 24 hours and 30 days. The decision is entirely yours.
Choose self-exclusion for a longer break. Your account can be fully closed for between 6 months and 5 years. During this time, you won't receive any bonus or promotional messages.
Decide in advance how much you're willing to lose in a given period. Once you hit that limit, k09 will automatically alert you.
If you want to talk about a gaming problem, our support team is always ready. You can get confidential help in Bengali at any time.
Responsible gaming means enjoying gaming as entertainment — not letting it become a source of financial stress or emotional strain. At k09, we believe that with the right boundaries in place, online gaming can be a genuinely enjoyable experience.
Many people in Bangladesh enjoy online gaming, but for a small number it can spiral out of control. k09's responsible gaming policy is designed to reduce that risk.
Responsible gaming rests on three pillars — control, awareness, and balance. Knowing how much time and money you're spending, and keeping it within your means, is what responsible play is all about.
Gaming is always for entertainment — never a livelihood. Chasing losses by placing bigger bets is never the answer.
Problem gaming doesn't look the same for everyone, but there are common warning signs to watch out for. If any of the following apply to you or someone close to you, it may be time to seek help:
There's no shame in recognising these signs. Reach out to us — we don't judge, we help.
Ask yourself the questions below. If you answer "Yes" to more than three, please reach out to our support team.
If more than three of your answers are "Yes", please reach out to us at support@k09.click. We offer free support.
K09 has developed a range of practical tools to help its members stay in control of their gaming:
Set your own maximum deposit amount on a daily, weekly, or monthly basis
Set a maximum loss amount for a given period
Set your own daily time limit for playing
Get reminders about your gaming session at regular intervals
Take a temporary break for anywhere between 1 and 30 days
Lock your account for anywhere between 6 months and 5 years
Setting limits on k09 is simple. Just a few steps and you can keep your gaming under control:
Log in to your k09 account and go to the Profile section.
Look for the "Responsible Gaming" option in your profile.
Deposit limits, loss limits, time limits, or Self-Exclusion — choose what works best for you.
Enter a specific amount in BDT or number of hours. The limit takes effect immediately.
Confirm your decision. Increasing a limit takes 24–72 hours to take effect, but reductions are instant.
If you need help, email us directly at support@k09.click. We'll guide you through the entire process.
K09's experienced team has put together a few simple tips that can make your gaming experience safer and more enjoyable:
K09 strictly prohibits anyone under 18 from using the platform. We take a number of steps to prevent minors from participating in gaming:
If you suspect an underage member of your household is using k09, contact us immediately at support@k09.click.
Keep your device and account details out of reach of children.
K09 wants your gaming experience to always be an enjoyable one. Join us and play in a safe gaming environment.
Gaming should be for fun — if it ever feels like a problem, get help right away. Read more FAQs